What information do you collect when I register for something or make an online purchase through your store?

Hand Energetics™ products & services provided by Balanzing™ (hereafter referred to as “Hand Energetics™”) offers access to some services that require information provided by you. We may, from time to time, use your registration contact information to send you notifications about our products and services via email. We do not under any circumstances share or sell your information with anyone.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on your team has access to my information?

Both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What about your cookie policy?

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Will you disclose the information you collect to outside third parties?

Hand Energetics™ will disclose personal information and/or an IP address when required by law or in the good faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and to conform to the edicts of the law or comply with legal process served on Hand Energetics™,

Protect and defend the rights or property of Hand Energetics™ or sites and related properties, or visitors to Hand Energetics™ or sites and related properties,

Identify persons who may be violating the law, the Hand Energetics™ legal notice and Website User Agreement, the rights of third parties, or otherwise misusing the Hand Energetics™ Network or its related properties.

We (Hand Energetics™) use reasonable precautions to keep the information disclosed to us secure. Hand Energetics™ reserves the right to transfer all such information in connection with the sale of all or part of Hand Energetics™ assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We are not responsible for such third party privacy policies or how they treat information about their users.

What else should I know about my privacy when online?

Please keep in mind that whenever you voluntarily disclose personal information online – for example through email, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

Your Consent To This Agreement

By using the Hand Energetics™ website, you consent to the collection and use of information by Hand Energetics™ as specified above. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Please email any questions about the Hand Energetics™ Privacy Policy to:

Please note that your use of the Hand Energetics™ website is governed by our Legal Notice.